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Did you know you can also book an appointment from your mobile phone?  'SystmOnline' mobile app now available from
Apple App Store and Google Play Store!!!!


Appointments

Appointments can be made in the following ways:

Immediate Access (Bookable on the day)

Immediate access appointments are available for morning and afternoon to book at 8am on the day. These can be booked by calling 0116 2227272 (The lines do become very busy so please be persistent.) or by coming into the surgery.

Online booking the day before you need an appointment from 4pm

Simply ask at reception for a username and password for online access, we will activate this for you and you will then be able to log onto the system on a weekday morning at 8am to book an immediate access appointment. So why not try it today, and take the stress out of phoning the surgery at 8am.

You can book an immediate access for tomorrow from 4pm today.

Online Immediate access:- Whilst we make every effort to ensure that there is availability online immediate access slot on the day, this is not always possible due to factors beyond our control. If you have concerns about this, please speak to a member of the management team.

Routine Appointments

For a routine appointment please telephone  0116 2227272. Pre-bookable appointments are available both morning and afternoon these can usually be booked exactly 7 days in advance.  Evening appointments can be booked 1 week in advance.  We continually have pre-bookable appointments releasing into the system.  Please note each appointment is 10 minutes and 1 problem per appointment.

Online Appointments

Our practice has been enabled to make online appointment bookings. To obtain an appointment, you need to login at 4:00pm to book an appointment for the following day.  All other online appointments can be booked 7 days in advance.

In order to make use of this facility, you must be registered as a patient with our practice. Only then can you register with this service. You can register for this service by visiting us at De Montfort Surgery and asking for a username for online service. Please note usernames and passwords cannot be given to other people on your behalf. 

Please note we will ask you for proof of identity- as more healthcare services become available online, your online password will give you aspects to information available in your confidential health record, so it is important we ensure it is YOU we are giving a password to.  It's really important you keep your password secure and confidential, too.  Treat it like your debit card/credit card PIN number!

PLEASE NOTE: It is NOT appropriate to book an appointment online with a GP for pill check/change, depo injection, BP check, other injections, health checks, Diabetes and Asthma reviews, travel vaccinations/advice etc. This is to be booked with the Nurse, a GP will not be able to see you.

Telephone Consultations

If you require a telephone consultation, please contact the surgery to arrange this.

Urgent Appointments

Urgent appointments are available after assessment by the nurse/on call doctor. Please telephone 0116 222 7272 during opening hours. If you feel it is an emergency for that day you may be asked what the problem is, this will enable us to deal with your emergency and guide you to the appropriate Health Professional.

Appropriate Use of NHS Services

You may be aware that urgent care facilities are currently under a lot of pressure.

We have a GP available each day, Monday to Friday, between 8am and 6.30pm who can speak to patients and assess them. They sometimes arrange for people to be seen in an urgent appointment on the day, or will book them an appointment, or arrange a prescription, or give advice. 

If you feel that you need to be seen and there are no appointments available, our Practice manager is sometimes able to discuss the situation with you and arrange an appropriate appointment.

Emergency and Urgent Home Visits 

If you are too ill to come to the surgery, please ring preferably before 11.30am and the receptionist will take details. Non-emergency visits are usually done when the on call doctor has finished the morning surgery. If it is a medical emergency, please make that clear when you speak to the receptionist and leave a telephone number, as the duty doctor may well ring you back for further information and directions.

Please be aware that home visits are strictly for patients who are seriously ill and whose medical condition prevents them from attending the surgery. Please be aware that the doctor can see six patients at the surgery in the time it takes to do one home visit.

Late Attendance

Please ensure that you arrive on time for your appointment, as it is not always possible to fit you into the surgery at another time. If you are late you  may be asked to rebook your appointment. This decision will be made by the clinician.

Cancellations

Please try to cancel your appointment at least 2 hours in advance where possible, this is to allow us to use your appointment for somebody else.

Out of Hours Information

Out of Hours emergencies are covered by the Out of Hours Communications Centre. NHS Leicester City Primary Care Trust are responsible for commissioning the out of hours service between 6.30pm and 8.00am Monday to Friday, weekends and on statutory bank holidays.

If you require urgent medical attention outside normal hours please ring 111.

If it is an absolute emergency ring 999.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website