Get NHS help online
The coronavirus (COVID-19) outbreak means you should stay at home as much as possible, but it's still easy to get NHS help using your smartphone, tablet or computer.
This link will take you to the NHS website with further information.
Suspension of Online Appointment Booking Services
Due to government and NHS guidelines relating to Coronovirus we are temporarily suspending all online direct booking of appointments via SystmOne. This will enable us to screen all appointments before booking, helping to keep you and our practice staff safe.
As of June 8th Dental Practices will be re-opening.
Patients are advised that they will be operating social distancing policy. The practice layout may look different, the staff may be wearing different PPE to normal and the services they provide may vary from those that were offered before March 25th 2020. Patients are asked to telephone the Dental Practice rather than attend in person without an appointment.
If you don’t have a dentist, find your nearest dentist and CALL them. You can search for your nearest dentist at: https://www.nhs.uk/service-search/find-a-dentist
You can also contact NHS 111:
- You can ask for a translator if you need one
- NHS 111 is available 24 hours a day, 7 days a week
If you’re deaf, you can:
use the NHS 111 British Sign Language service: interpreternow.co.uk/nhs111 or call 18001 111 on a textphone
Do not worry if you have COVID-19 symptoms, appropriate arrangements can be made to see you if you need urgent dental care
Coronavirus testing for patients
- Anyone aged 5 and above who has symptoms can now get tested, using a swab test, to see if they currently have coronavirus.
- Essential workers will be given priority and appointments must be made in advance.
- For patients in Leicester, Leicestershire and Rutland, the test could take place either at our permanent test centre at Birstall Park and Ride or at a mobile testing unit (MTU).
- Mobile units are only in a location for a few days. They have an integrated one-way system that allows people with an appointment to attend for either walk-in or drive through testing.
- The swab test is only effective if it is carried out in the first three to five days of symptoms, therefore it is important that patients book their appointment as soon as they develop symptoms as it may take time to arrange.
The key messages for patients are:
- If you have symptoms, arrange to get tested straight away at any one of the local sites.
- Appointments must be booked in advance: https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested. Anyone who doesn’t have access to the internet can call 119. The service can be accessed by people with hearing or speech difficulties by calling 18001 0300 303 2713.
- The new NHS Test and Trace service will now make contact with anyone who has tested positive for coronavirus to ask them to share the details of anyone they have been in recent close contact with. This is so they can be given advice about getting tested themselves and self-isolation.
Mental Health Support during COVID-19
Councils, police and the NHS across Leicester, Leicestershire and Rutland are coming together to encourage residents who are experiencing mental health concerns during the coronavirus pandemic to seek support.
By visiting the Start a Conversation website – http://www.startaconversation.co.uk – residents will be able to find a range of information on services that can provide help during a crisis, as well as how to maintain good mental health and provide support to family and friends. The tailored mental health information, advice and support is provided at three levels: for those in crisis, who require urgent or emergency help; for those experiencing symptoms of depression or anxiety, who are struggling to cope; and for those who are more worried than usual and wish to improve their mental wellbeing.
Contraceptive Services during COVID-19 Pandemic
The practice is still offering contraceptive services during the COVID-19 pandemic. Please either submit an online consultation (available from the home page) or ring the surgery if you need further information during this time. Further information can be found in the following booklet: Advice for women seeking contraception during the Coronavirus pandemic - FSHR
If you have been identified as being extremely vulnerable .....
you will have received a letter advising you to Social Shield. Shielding is a way to protect people who are extremely vulnerable from coming into contact with coronavirus by minimising all interaction between the extremely vulnerable person and other peopleby staying at home for 12 weeks. You may be able to get support eg with shopping for essential supplies: use the Gov.uk site to start your application: https://www.gov.uk/coronavirus-extremely-vulnerable - someone else can also do this on your behalf.
Information to help you manage your symptoms and recover from Coronavirus: Post COVID-19 Patient Information
The government have launched a new website https://www.gov.uk/find-coronavirus-support for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as:
- feeling unsafe
- going in to work
- paying bills or being unemployed
- getting food
- having somewhere to live
- mental health and wellbeing
How to get an Isolation Note or Sick Note during COVID-19
If you have had to stay at home because of Corona Virus and you employer requires a note, please access an isolation note from 111 website: https://111.nhs.uk/isolation-note?fbclid=IwAR10VxyL6ePUncn4gsjO_7dIq3_qN2s-0XICruFIFtUV_JLFS5ZYmNQJkCs
If you require a sick note for ongoing medical reasons not relating to Coronavirus then you will need to book a telephone consultation with your doctor. Most sick notes can be issued without you seeing a doctor face-to-face. We will now email the sick note to you if possible. This will avoid you attending the surgery.
Please note: you do not need a sick note for the first 7 days that you are ill - you should self-certify for the first seven days of your illness and a sick note will only be provided for illnesses from the 8th day onwards.
NHS Health at Home website
The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential, but you can still contact must call
your GP practice for advice and guidance if you are worried about your health.
It’s also easy to get NHS help using your smartphone, tablet or computer. Please visit the NHS Health at home website: https://www.nhs.uk/health-at-home/for information about online support including contacting your GP, ordering repeat prescriptions, managing long-term conditions and maintaining your mental and physical wellbeing.
NHS support via text message for people with symptoms of Covid-19
People staying at home suffering with suspected #coronavirus symptoms will get regular check-ins and advice from a new NHS messaging service launched today.
Text messages will be sent as a reassurance to those who contact NHS 111 online, complete the assessment, and leave basic information such as their age, mobile number and when their symptoms started. CLICK HERE to find out more in our latest news update
Misinformation around Coronavirus
There is a lot of misinformation out there about coronavirus — including fake social media accounts and scams asking to donate money to the NHS — so it is really important to get your information from a trusted source. For more information on coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/
Guidance for the Public on Mental Health & Wellbeing (06.04.20)
Cabinet Office Coronavirus Outbreak FAQ's: what you can and can't do
Useful guidance from the Cabinet about what you can and can't do during the Coronavirus Outbreak: https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do
Changes to Leicester Royal Infirmary Emergency Department due to Coronavirus
To keep you safe when you need emergency care as well as managing the increase in patients we expect to as a result of the Coronavirus, Leicester Royal Infirmary have made some temporary changes to the way patients are seen at our Adult’s and Children’s Emergency Departments.
The departments are now split into two separate areas:
- The Blue Department - for patients without symptoms of COVID-19
- The Red Department - for patients with symptoms of COVID-19
You don’t have to worry about the colour - the terms are to help staff keep patients with similar symptoms and needs together.
This is better for staff and patients and will enable us to safely manage the increased demand that COVID-19 is having on our hospitals whilst also supporting social distancing.
What will happen when I arrive at the Emergency Department?
- When you arrive at our Emergency Department you will first visit a portacabin located at both Adult’s and Children’s ED receptions
- In the portacabin you will be assessed and directed to either the Blue or Red department.
Walk-ins with referral letter
- When you arrive at our Emergency Department you will first visit a portacabin located at both Adult’s and Children’s ED receptions
- In the portacabin you will be assessed and sent directly to the appropriate assessment unit where the clinical staff there will take care of you.
Arriving by ambulance - Adults
- The crew will speak with our clinical staff during your journey and give them your details
- The clinical staff will assess you over the phone and decide if you need to go to the Blue or Red area, the ambulance crew will make sure you get to the right area.
Arriving by ambulance - Children
- The crew will bring you to Childrens ED as normal
- On arrival, a member of our clinical team will come and assess the child and decide if they need to go to the Blue or Red area, and the ambulance crew will make sure you get to the right area.
If you need help getting between the new departments, please speak to one of our team and they will be happy to assist you.
Although the departments aren’t far from each other, we know these changes may mean more a little more walking for some, but by doing this we are keeping our hospitals safer. We thank you for your support during this time.
About the MMR vaccine and mumps - Leaflet
Mumps is a contagious viral infection that used to be common in children before the introduction of the MMR (measles, mumps, rubella) vaccine. It is most recognisable by the painful swelling of the glands on the sides of the face, giving a person with mumps a distinctive "hamster face". Other symptoms include headaches, joint pain and fever, which may develop a few days before the swelling. Contact your GP if you suspect you may have contracted mumps.
The best protection against mumps and measles is to ensure you have had two doses of MMR vaccination. The first dose of MMR is offered to all children at 1 year of age and the second dose is offered at 3 years and 4 months.
The MMR vaccine is available for free to anyone who has not received both doses as a child. If students are unsure whether they are up to date they can contact their GP practice to check. If they haven’t had two MMR doses, they should arrange a free catch-up vaccination as soon as possible.
Flu Myth Busters
Local NHS bust flu myths as number of cases set to rise this winter
With the cold weather taking hold, it's time to get a flu jab if you haven’t already done so.
Every year, millions of people are struck down by the flu - something that can easily be prevented by getting the vaccination. For the over 65s, under 5s, pregnant women or people with a long term condition such as asthma or diabetes, getting struck down with flu can be serious, with added complications.
Data from Public Health England shows that GP consultations for flu-like illnesses rose by 24% in recent weeks, while the impact of flu on hospitals is increasing.
Dr Fahad Rizvi, a Leicestershire GP said: “We’re urging anyone who is eligible to receive a flu jab to get booked in with their GP practice or community pharmacy to keep themselves safe and healthy as the temperature continues to drop.
"The best thing you can do to protect yourself, and your loved ones, from the flu this winter is to get vaccinated. It's a quick and easy process that will make a big difference to your health.
"Even if you've had the flu jab before, you need to get a new one every year, as the dominant strain of flu will change."
There are plenty of myths surrounding the flu jab, with many thinking it can even give them flu (this is completely wrong), so healthcare professionals across Leicester, Leicestershire and Rutland have got together to bust some of the most commonly believed myths about the jab.
Myth 1: Flu is just like a bad cold
Flu can be much worse than a heavy cold. Symptoms often come on suddenly and can be severe, including fever, chills, headaches and aching muscles, as well as a cough and sore throat. Flu can even leave you bedridden for two or three days while your body fights the virus. If you get complications caused by flu, you could become seriously ill and have to go to hospital.
Myth 2: The flu vaccine can give you flu
The flu vaccine given to adults contains inactivated flu viruses, so it cannot give you flu. After your injection your arm could feel a bit sore and some people can get a slight temperature and aching muscles for a few days afterwards, but this is not flu. The children's nasal spray flu vaccine contains live, but weakened, flu viruses, but they have been weakened enough that they will not give your child flu.
Myth 3: I had the vaccine last year so don't need it this year
The viruses that cause flu can change every year, so you need a vaccination that matches the new viruses each year. The vaccine usually provides protection for the duration of that year's flu season only.
Myth 4: Children don't need the vaccination
The nasal spray flu vaccine is recommended on the NHS for all healthy two and three-year-olds, plus children in primary school. In addition, children "at risk" of serious illness if they catch flu are eligible for a flu vaccine on the NHS. This includes children with a pre-existing illness, such as a respiratory or neurological condition, and children who are having treatment that weakens their immune system, such as chemotherapy.
The flu vaccine is generally given as an injection to children aged 6 months to 2 years and as a nasal spray to children aged 2 to 17 years who have a long-term health condition.
Myth 5: I'm pregnant, so shouldn't have the flu jab
You should have the vaccine no matter what stage of pregnancy you're at. If you're pregnant, you could get very ill if you get flu, which could also be bad for your baby.
Having the vaccine can also protect your baby against flu after they're born and during the early months of life.
Myth 6: December is too late to have the vaccine
Even in December, it is not too late to have the flu vaccine. Bosses at the NHS say you should take up the offer of the flu vaccine when it becomes available.
The local NHS also have a message to anyone who has not yet opted to have a flu jab. Dr Rizvi continues: “It’s really important that as many people as possible get a flu jab because it protects more than just you. It also reduces the risk for your family, friends, colleagues, and everyone else around you.
“When lots of people in an area are vaccinated, fewer people get sick. As a result of this, fewer germs are around to spread from person to person. This is called herd immunity, or community immunity. So, even if you don’t think that flu poses a serious risk to you, if you come down with flu you could still be posing a significant risk to vulnerable people around you.”
For more information, visit the local NHS winter website: www.bettercareleicester.nhs.uk/help-us-help-you/winter-flu
NOVOVIRUS / Winter Sickness Bug
The number of people presenting at GP surgeries and hospitals with norovirus (winter sickness bug) is starting to increase. Norovirus (winter sickness bug) is a common viral infection which causes forceful vomiting and diarrhoea. It spreads easily, particularly in areas where there are lots of people. Sickness bugs can lead to dehydration, which can be very serious for those who are young, frail or already unwell.
The best defence against the virus is good hand hygiene, washing hands frequently and thoroughly with soap and water, particularly after using the toilet and before preparing food. Ensuring any surfaces which may have been contaminated are disinfected will also help.
What you should do
If you have symptoms of norovirus, you should:
• avoid direct contact with other people and preparing food for others until at least 48 hours after your symptoms have disappeared. You may still be contagious, even though you no longer have sickness or diarrhoea.
• avoid visiting hospitals, care homes and GP practices if you have had the typical symptoms of norovirus in the past 48 hours. Some may request you avoid visiting completely if you've had symptoms within the past 72 hours. Norovirus is more serious and even more easily spread among people who are already ill or elderly.
• If you think you need medical attention, please call your GP before visiting, or if they are closed phone NHS 111, who will be able to get you the care you need.
• For more information on how you can help prevent the spread of nasty bugs this winter visit www.bettercareleicester.nhs.uk/help-us-help-you/norovirus/
Changes to our Online Appointment Booking System
We have recently reviewed our appointment booking system following patient survey results and feedback and have changed the system for the on-line booking of appointments. Patients will no longer need to log online after 4pm today to get an appointment tomorrow. Available appointments are loaded on the on-line system and will now be available as soon as they are loaded. We hopes this makes the system simpler and easier to use.
Changes to the Online Services
You can now view your summary information and detailed coded records via Online Services. Please click here to view the leaflet or ask at reception for more information.
Friends and Family test is now LIVE
If you are a patient, or carer/relative of a register patients, you can now let us know how you rated your most recent experience of care here at the practice- just two short questions. Click here if you'd like to do this.
Keep Antibiotics Working
Keep Antibiotics Working
Antibiotics are medicines that treat bacterial infections by killing or preventing the spread of infections. They are only prescribed when:
- conditions are unlikely to clear up without them
- the condition could spread to others
- antibiotics could significantly speed up recovery
- the illness is serious.
Antibiotics are not prescribed for viral infections such as colds or flu because they are not effective in fighting these types of illnesses. Viral infections can be treated with a combination of self-care and over-the-counter medicines.
The message to local people, therefore, is that it is hugely important to use antibiotics properly, to keep yourself well this winter. Always make sure that your antibiotics have been prescribed to you, that you are taking the recommended dose and that they are in date.
If you have any questions about any of your antibiotic prescriptions, you should visit your local pharmacist. They will be able to answer any questions you have and give you advice.
If you believe that you have a bacterial infection, we recommend that you call NHS 111 or visit your local pharmacist for advice.
What you can do to help
- Don’t automatically ask for antibiotics, first seek advice from your pharmacist for over the counter medicines.
- If you are prescribed antibiotics, take them exactly as described, never save them for later and never share them with others.
- Spread the word – tell family and friends about antibiotic resistance. You can also become an antibiotic guardian.
- Tweet and share #KeepAntibioticsWorking
To watch the 'Keep Antibiotics Working YouTube video click here.
How are your health records used?
Click here to see information regarding how we use your health records at De Montfort Surgery.
Information Sharing and your Health records
Please click here for more information on when we share your health record and who with.
When should I worry about my child?
Click here for more advice about when to worry if your child is not very well.
NHS Health checks
Did you know that if you are between the ages of 40 and 74 you are eligible for a free NHS Health check. This is basically like an MOT to help prevent chronic disease.
Please contact the surgery on 0116 2227272 if you would like more information about this.